Terms and Conditions
Welcome to SG Veterinary Physiotherapy!
Terms and Conditions
Treatment fees are payable at each session by card or cash. First sessions require payment before confirmation is given.
Appointments can be changed or cancelled free of charge up to 48 hours before your appointment. A 50% charge will apply to cancellations with less than 48 hours’ notice unless there is a medical reason for cancellation (at our discretion), a 100% charge is applicable to missed appointments and appointments with less than 12 hours notice.
Records including your contact information, details about your animal and a record of treatment need to be maintained by SG Veterinary Physiotherapy. Information is securely stored and is not shared with any third parties. A brief overview of treatment will be provided to your veterinary surgeon to maintain an accurate veterinary record of your animal. If you require your records to be shared with anyone else, please make this request in writing.
Insurance submissions are charged at £15 per 15 minutes taken to complete the form where clinical information and invoices need to be uploaded by us. Receipts and invoices are available at the time of your appointment free of charge, requests for invoices and receipts at a later date will incur a £15 administration fee due to the time this takes to process
We reserve the right to cancel any appointment due to power outage, maintenance or illness.
Pets must be clean, brushed and toileted prior to their sessions. If necessary dogs will be washed beforehand and a charge of £10 applies. You must clean up any accidents in or around our centre. A surcharge of £50 will be applied if your pet fouls in the treadmill. This will contribute towards the cost of draining and cleaning the equipment as we will have to cancel any further appointments that day. Puppies must be toilet trained before visiting our centre.
There must be 48 hours between any vaccinations/injections and your animals appointment.
Puppy sessions can be carried out after their first vaccinations have been completed.
Routine flea and worm treatments are expected to have been carried out.
You are required to notify us if your pet’s condition worsens or if your vet advises to pause or stop treatment. This includes any new conditions and applies to all types of swimming and physiotherapy sessions.
Our facilities are used at your own risk. SG Veterinary Physiotherapy cannot be held responsible for any injury, loss or damage to any person, pet or possession including vehicles.
We have a pet shower, and we request you bring a towel to dry your pet off, and recommend a pet coat that your pet can travel home in.
We reserve the right to take photographs and/or video footage of your pet during sessions for our treatment records. We may also use these to promote our centre. If you would prefer not to have photographs/video taken of your pet for any reason, please notify us when you arrive for your appointment